All buckle clip or custom made collar and custom leash aren’t refundable or exchangeable
Unfortunately, we cannot modify the length of any finished product, because of this we don't offer modifications to a finish product. If you have chosen the incorrect size, simply apply for an exchange within 14 days of purchase.This does not apply on all buckle clip and custom items (these item are final sale). Please note that all shipping costs are covered by the customer.
Exchanges must be for the same style and color combination of the original item. We encourage you to double check the fitment before submitting for an exchange as there is only one change permitted. Items on clearance do not qualify for exchanges. All dog collar with a buckle clip and all custom orders do not qualify for exchanges or refund.
All exchanges must be sent with proof of purchase, Item must be unused, undamaged, clean and hair-free. All exchanges will be sent via mail of your courrier preference. To apply for an exchange please write an email to with the appropriate subject "exchange / return" and the indication of your order number.